Customer Service Manager Resume Sample
Does your resume serve you as well as you serve your customers? To be considered for top customer service manager jobs, you need to make sure your talent comes through in your resume. Whether you’re writing a senior customer service manager resume or you’re a representative hoping for a promotion, you can put yourself in a recruiter’s shoes to figure out what they need from your resume. What’s the bottom line? Recruiters are best served by a customer service manager resume that’s packed with important keywords, action verbs, and numbers that quantify your achievements.
One of your resume’s most important sections is a list of customer service manager resume skills—examples of skills to include are complaint resolution, customer satisfaction, and order fulfillment. After you’ve listed your skills, demonstrate how you’ve used them in your professional experience section. Numbers—like how many people you supervise or how much money you’ve helped a company make—are one of the best ways to prove that you’ve put your skills to good use in your previous roles.
Ready to try your hand at writing your own resume? Let this sample for a customer service manager resume guide you.
Customer Service Manager Resume Template
Marsha Lawrence
Available for travel and relocation.
Dedicated customer service manager with extensive experience in “big box” retail and food service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
Expertise
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Customer Service Management Complaint Resolution Retail Operations Management |
Customer Satisfaction Front-End Supervision Sales & Margin Improvement |
Teambuilding & Training Cost-Reduction Strategies Order Fulfillment |
Professional Experience
ABC SUPERSTORE — Sometown, MA | 10/08 to Present
Customer Service Manager, 9/09 to present
Customer Service Representative, 10/08 to 9/09
Promoted to management position to recruit, train and supervise 25+ customer service reps and cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout.
Selected Contributions:
- Won “Service Excellence Award” for instrumental role in driving record-high sales increases, propelling store to improve ranking from #12 in territory to #5 by 2016.
- Reduced staff turnover by 15% in 2016, benchmarking a record-setting improvement in staff retention due to the success of employee-development and incentive programs.
- Elevated store’s guest-satisfaction index from 86% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
- Served on taskforce charged with turning around under-performing stores. Trained CSRs and managers in five struggling stores, and contributed to significant improvements in guest satisfaction and sales.
- Exemplified second-to-none service delivery in all interactions with customers.
DEF FOOD STORES — Sometown, MA | 6/01 to 9/08
Deli Manager, 1/03 to 9/08
Previous Positions: Counter Clerk, Cashier, Deli Associate, 6/01 to 1/03
Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service deli. Directed 18 employees and managed P&L, sales, inventory, merchandising and cost controls.
Selected Contributions:
- Transformed operation that was posting annual losses to achieve $159K+ in profits within one year. Exceeded sales targets despite increased competition presented by the opening of two new local delis.
- Introduced training programs that enhanced employee performance and morale.
Education and Training
ABC COMMUNITY COLLEGE — Sometown, MA | 9/00 to 6/01
Earned 28 credits; concentration in business studies
Training: Completed courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and food safety (ServSafe).
“When the customer comes first, the customer will last” – Robert Half
Instead of copying and pasting this sample from the article, you can download this customer service manager resume doc in Word and save it as a template for your own resume.
As a customer service manager, you can expect to make a median wage of $49,840 per year, according to Monster data. To find what you’ll make in your city, you can use Monster Salary Tools.
Now that you know how much you’ll make, it’s time to start your job search. If you want a change of scenery, you might want to consider moving to these cities with the highest demand for customer service managers:
Or, you can search for all the customer service manager jobs on Monster.
Not Sure If Your Resume Makes the Cut?
As a customer service manager, you know the customer comes first. The same is true for your resume. Does your customer service manager resume make it easy for a hiring manager to quickly understand why your skills and experience make you the perfect fit for the job? Not sure? Get a free resume evaluation today from the experts at Monster’s Resume Review Service. You'll get feedback on your resume’s appearance and content and a prediction of what an employer might think when they see it. Let Monster's experts smooth out the details, just like you do for your customers.
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