Call Center Resume Sample
Are you ready to answer the call of a new job? Before your phone starts ringing with offers, you need a comprehensive call center resume tailored to the jobs you're chasing. For writing tips, view this call center resume sample that resume expert Kim Isaacs created for Monster.
All good resumes start off with a few compelling sentences that will quickly grab the reader's attention. This is known as a career summary or qualifications summary; these are more common nowadays than a call center agent resume objective. However, both an objective and a summary include the reasons why someone would want to hire you. Be sure to call out what makes you so good at being a call center agent, and be specific.
Directly below the summary, you'll see how Isaacs neatly arranged the call center resume skills in a bulleted list. It's cleaner than separating each with a comma and having them appear one after the other in a paragraph. This makes it much easier for the reader to skim your resume and notice the value you could bring to their company. For more writing tips, follow along with the call center resume example below.
Call Center Resume Sample
MICHAEL LOPEZ
Sometown, FL 55555 | 555-555-5555 | ml@somedomain.com | LinkedIn URL
Call Center Pro with Inbound & Outbound Experience
Collections | Sales | Customer Service | Team Training and Mentoring
Customer-centric, bilingual (English-Spanish) call center representative with a history of top-ranked production in inbound and outbound call centers. Routinely singled out for high-volume, high-quality work within deadline-intensive settings spanning collections, customer service and sales areas.
- Call Center Operations
- Inbound & Outbound Call Handling
- Skip Tracing & Internet Research
- Complaint Handling & Issue Resolution
- Telephone Sales & Customer Support
- Customer Service Excellence
- Order Processing / Transaction Management
- Data Entry and Database Administration
Professional Experience
ABC company, Inc. (Collections company with diverse-industry clientele) | Sometown, FL
Call Center Representative / Peer Mentor, 20xx to Present - Call Center Associate, 20xx to 20xx
Rapidly promoted to mentor a 12-member team while concurrently providing top-notch collections support within an outbound call center. Handle account queues ranging from 60 to 100 accounts daily, working delinquencies that include FPD (first payment default), EPD (early payment default), 31–59 DPD (days past due), 60–89 DPD and 90–120 DPD.
- Awarded Results: Distinguished as a top producer and revenue-generator. Consistently achieved #1, #2, or #3 rankings company-wide in queue resolution, dollars collected and calls made month-over-month. Honored with Blue Ribbon Award for quarterly goal-surpassing performance.
- Client Services: Negotiated with clients to resolve account delinquencies, earning client trust while maintaining company loyalty. Continually achieved 90%+ quality assurance scores while following federal, state, local and company guidelines.
- Team Development: Mentored associates on a one-on-one basis to review KPIs and account results. Created development plans that improved performance-to-goal by up to 150%.
- Process Improvement: Created a simplified checklist for monitoring weekly collections that helped increase team production results by up to 15%.
DEF Company, inc. (Online and catalog retailer of food and spa gift baskets) | Sometown, FL
Call Center Representative, 20xx to 20xx
Managed inbound sales inquiries relating to products and promotions, quickly establishing relationships and rapport over the phone.
- Goal-Surpassing Metrics: Met or exceeded call center volume, sales and customer satisfaction goals during tenure, achieving up to 115%, 135% and 110% of targets, respectively.
- Solid Performance: Provided knowledgeable response to customer questions regarding products, order placement, shipping, ingredients, potential allergens and packaging.
Education
High School Diploma, XYZ High School | Sometown, FL
Technology Skills
IRIS CRM; Salesforce.com; Infor CRM; ZOOM CallREC; Pivotal CRM;
Global Navigator (GNAV); MS Office; chat/IM systems; iOS and Android devices
Download this call center resume format in Word so you can write your resume at your own pace. Note that if you're looking for an inbound call center representative resume, our sample will fit the bill.
The median salary for a call center representative is $30,400 per year, according to Monster data, with a high concentration of jobs in the following areas.
Additionally, you can search for call center jobs on Monster or take a look at our sample questions and answers to prepare for your call center job interview.
Let the Pros Review Your Resume—Free of Charge
As a call center worker, you know the value in providing help to customers. Want to get the same kind of help for your resume? Get a free resume evaluation today from the experts at Monster. You'll get detailed feedback in two business days, including a review of your resume's appearance and content, and a prediction of a recruiter's first impression. Don't put your job search on hold. Let Monster help you refine your resume so you can get out there and start applying soon.
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