Customer Service Cover Letter

Customer service is all about helping people. Your cover letter should demonstrate your skills and experience, as well as your passion for customer service. To be considered for top customer service jobs, it helps to have a well-crafted cover letter. For writing tips, view this sample cover letter for customer service, or download the customer service cover letter template in Word. 

Additionally, you can search for customer service jobs on Monster.

Customer service cover letter template

Vera Jones
Sometown, CT 55555 | (555) 555-5555 | vj@somedomain.com 

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July 27, 2017
Ms. Wendy Solomon
Human Resources Specialist
XYZ Company
55 Seabreeze Ave.
Sometown, CT 55555

Dear Ms. Solomon:

Your customer service manager position advertised on Monster is an excellent fit to my qualifications.

During the past five years, I have been promoted to increasingly responsible positions within ABC Company, serving as a customer service representative, acting supervisor and East Coast customer service manager (my current role). Throughout my tenure with ABC, I have built lasting customer relationships, salvaged key accounts and strengthened customer loyalty.

Regarded as a proactive problem solver and liaison between cross-functional business units and high-value client accounts, I am passionate about serving customers with excellence. Achievement highlights:

• Rebuilt the East Coast customer service team from the ground-up. Instituted new training programs, accountability measurements and performance goals that led to record-setting gains in customer satisfaction scores¾from 85% in 2016 to 96% in 2017.
• Averted the threatened loss of three multimillion-dollar accounts. Investigated and resolved billing discrepancies and rectified shipping delays to win back client trust. Worked with cross-functional teams to improve accounting and logistics processes to prevent future issues.
• Rolled out a new CRM system to allow for more personalized and customized service.

My customer service management experience is reinforced by a bachelor’s degree in communications, proficiencies in CRM database systems and fluency in Spanish.

I am confident in my ability to further the success of your customer service organization. Please call me at (555) 555-5555 or email vj@somedomain.com to arrange a meeting. I look forward to speaking with you.

Sincerely,

Vera Jones
Enclosure: Résumé

See all sample cover letters on Monster.